Refund policy
Returns & Refunds Policy
Last updated: 14 October 2026
At Opulent Oral, we take pride in the quality of our products and want you to shop with confidence.
We offer a 30-day returns policy on eligible unused products, in addition to your statutory consumer rights.
1. Our 30-Day Returns Policy
If you change your mind about your purchase, you may request a return within 30 days of receiving your order.
To qualify for a return under our 30-day policy, your item must:
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Be unused and in its original condition.
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Include all original accessories and components.
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Be returned in its original packaging.
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Have any protective hygiene seals intact.
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Be accompanied by proof of purchase.
We reserve the right to decline returns under our additional 30-day policy where these conditions are not met, without affecting your statutory consumer rights.
2. Hygiene and Safety Restrictions
For hygiene and safety reasons, certain sealed oral-care products may not be eligible for change-of-mind returns once their protective hygiene seal has been broken.
This may include electric toothbrushes, replacement brush heads and other oral-care products where they are supplied with a hygiene seal and are unsuitable for return once unsealed.
Simply opening external delivery packaging does not automatically invalidate your statutory cancellation rights.
These restrictions do not apply where a product is faulty, damaged, incorrectly supplied or not as described.
3. How to Request a Return
To request a return, please email:
Include your order number, the product you wish to return and the reason for your request.
For returns under our additional 30-day policy, please contact us within 30 days of receiving your order.
We will review your request and provide the appropriate return address and instructions.
Please do not send products back without first contacting us.
This does not prevent you from exercising your statutory cancellation rights by notifying us within the applicable cancellation period.
4. Return Shipping Costs
Customers are responsible for arranging and paying for return postage on all change-of-mind returns, including returns under our 30-day returns policy and statutory cancellation rights.
We recommend using a tracked delivery service and retaining proof of postage.
Customers are responsible for ensuring returned items are adequately packaged to