Delivery & Shipping Policy

Last updated: 14 October 2026

At Opulent Oral, we believe your experience should be exceptional from the moment you place your order to the moment it arrives.

We aim to provide a seamless, reliable delivery service, with complimentary standard shipping on all UK orders.

1. UK Delivery

We are pleased to offer FREE standard UK delivery on all orders, with no minimum spend.

Delivery charges: FREE

Order processing: 1–2 business days

Estimated delivery after dispatch: 1–2 business days

Delivery estimates are provided as a guide and are not guaranteed. Delivery may occasionally take longer due to courier disruptions, public holidays or circumstances beyond our reasonable control.

2. Order Processing & Dispatch

Orders are normally processed and dispatched within 1–2 business days after payment has been confirmed.

Our dispatch operations run Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will generally be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email.

3. Order Tracking

Where tracking is provided by our delivery partner, your dispatch confirmation will include tracking details so you can follow your parcel's journey.

Tracking information may take a short time to become available after dispatch.

If you have any questions about your delivery, please contact info@opulentoral.com.

4. Delivery Addresses

Please ensure that your delivery address is accurate and complete when placing your order.

If you need to change your delivery address, contact us as soon as possible at info@opulentoral.com.

We will do our best to accommodate changes before dispatch, but we cannot guarantee amendments once an order has entered the shipping process.

5. Delivery Delays

Although we aim to deliver all orders promptly, occasional delays may occur.

If your order has not arrived within the estimated delivery period, please contact us so we can investigate.

Where no different delivery deadline has been agreed, UK consumer law generally requires delivery without undue delay and within 30 days of the contract being made.

If an order is not delivered within the legally required period, you may have the right to request delivery within an additional appropriate period or cancel your order and receive a refund, depending on the circumstances.

6. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us promptly.

We will investigate the matter with our delivery partner and work towards an appropriate resolution.

Where Opulent Oral is responsible for delivery, we remain responsible for the goods until they come into your physical possession or that of a person you have identified to receive them, subject to applicable consumer law.

Your statutory rights are not dependent on the outcome of a courier's insurance claim.

7. Damaged Parcels

We take care to ensure that your products are securely packaged before dispatch.

If your parcel arrives damaged, please contact info@opulentoral.com as soon as reasonably possible.

Where helpful, include your order number and photographs of the damaged packaging or product.

We will assess the issue and arrange an appropriate resolution in accordance with your statutory consumer rights.

8. Out-of-Stock Items

We aim to keep product availability accurate on our website.

In the unlikely event that an item becomes unavailable after you have placed an order, we will contact you to discuss the available options.

These may include waiting for the item to become available, selecting an alternative where agreed, or receiving a refund for the unavailable item.

We will not substitute products without your agreement.

9. Order Cancellations

If you wish to cancel your order before dispatch, please contact us as soon as possible at info@opulentoral.com.

We will do our best to stop the order from being dispatched.

If your order has already been dispatched, your cancellation and return rights will be handled in accordance with our Returns & Refunds Policy and applicable UK consumer law.

For change-of-mind returns, customers are responsible for return postage costs as explained in our Returns & Refunds Policy.

10. International Shipping

At present, Opulent Oral delivers exclusively within the United Kingdom.

We hope to introduce international delivery in the future.

11. Contact Us

For any questions regarding shipping, delivery or your order, please contact:

Opulent Oral

Email: info@opulentoral.com

We aim to respond to customer enquiries as promptly as possible.

Nothing in this policy affects your statutory rights under UK consumer law.